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“You lead human beings and human beings have lives and sometimes those lives are going really well and other times are dealing with challenges. Recognize the humanity in the people that you lead… If we lean in with curiosity and lean in with compassion first and we make people feel like they are genuinely cared […]

“In the first 100 days in most organizations, employees feel overwhelmed. They feel unconnected… unseen, unheard, unappreciated… Lots of times leaders will say, “Well, it will be better if we’re all back in the office.” Why? What proof do you have? As we look at research data… the great majority of employees are happier working

“None of us will build great companies. We will lead incredible people who will build great companies. It’s a choice. It’s a conscious choice.” ~Ron Lovett We’re republishing one of our Culture Classics featuring Ron Lovett, Canadian entrepreneur, author of Outrageous Empowerment and Scaling Culture, and CEO of VIDA Living. Ron built and sold a

“I believe culture is cash. I think our company culture always delivered at least 10 percent extra in revenue. I believe 10 percent on top was always due to the culture because they really wanted to be successful. They really wanted to see the company succeed… When you have high-quality people that feel really good

“The way we define happiness at work is that it’s about how you feel in the workplace. Does work typically make you feel good or does work typically make you feel bad? And of course, nobody’s happy at work every single day. If somebody’s happy all the time, there’s something wrong with them. We all

“No leader should lead alone… they need a peer group, they need people they can share with, they need to be continually learning and developing, and they need… a support network.” We’re republishing one of our “Culture Classics” featuring Sandy Hall, resilience specialist and founder of re/cognition. With a background in neuroscience and years leading

“I’m always surprised that nobody seems to be worried that we’re investing since 70, 80 years, huge amounts of money in training and development, leadership courses… And despite that, we only have… 23% engaged employees around the world, 11% if you go to Europe… So either managers are stupid, or they do it on purpose,

“Culture is not about popcorn, peanuts, ping pong. It’s about having a heart of gold and a backbone of steel… Be a caring organization… It’s a balance between being tough minded and tenderhearted… It’s simple, it’s not easy, and time is not your friend.” We’re republishing one of our “Culture Classics” featuring Garry Ridge. Garry

“A huge catalyst for growth, a huge accelerant, a huge way to improve the business on every dimension is to be a more people-oriented company… The more you support people and the things they want to do with their lives outside of work, the more people are going to cherish the relationship with their employer,

“We‘re a service business that just happens to collect waste. I never get out of the bed in the morning thinking I’m in the waste industry. Never, ever, ever. I don’t go to the waste management trade shows. Personally, I can’t think of anything worse to do. It doesn’t inspire me. But I will read