S03E14 Treating Employees as Nice as You Treat Customers, with Stephan Meier

β€œWhat really changed was the experience during the pandemic. The pandemic, in my view, put a very bright spotlight on things that are not working in society as well, put a spotlight on inequalities that exist in society. But it also put a stark spotlight on what is not working in the workplace, why people are actually quitting, why they’re frustrated, and why engagement levels are so low.”

S03E14 of the Rethink Culture podcast shines the spotlight on Stephan Meier, leading expert at the intersection of behavioural economics, corporate strategy, and the future of work, whose journey from humble beginnings to becoming a renowned professor at Columbia Business School illustrates his deep expertise in human behaviour and organizational strategy.Β 

In this episode, Stephan delves into the transformative power of an employee-centric approach and the critical role of trust and intentional leadership in building thriving cultures. He explores the challenges and opportunities of hybrid work, emphasizing the balance between autonomy and effective teamwork. Stephan also reflects on how data-driven insights and AI can be leveraged to create personalized and engaging employee experiences. He advocates for leadership that shifts from micromanagement to empowered coaching, ultimately driving sustainable business success through enriched workplace culture.

The podcast is produced by Rethink Culture (rethinkculture.co). Our Culture Health Score provides an X-ray of your organisational culture, allowing you to measure and manage it.

Production, video, and audio editing by Evangelia Alexaki of Musicove Productions.

Listen to this episode to discover:
β€’ The impact of employee-centric leadership on business success.
β€’ Balancing autonomy with collaboration in a hybrid work environment.
β€’ Treating employees as the new customers to drive innovation.
β€’ Leveraging data and AI for personalized employee experiences.
β€’ The importance of trust and intentional social interactions at work.
β€’ Real-world examples of transformative cultural practices.https://youtu.be/i8jLV8IjJbU

Further resources:
β€’ Stephan’s Website: https://www.stephanmeier.com/Β 
β€’ Stephan on LinkedIn: https://www.linkedin.com/in/stephan-meier-cbs/

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