“We know that our P&Ls have to yield a net positive financial result, but I think also businesses need to yield a net positive people

“The magic… is what happens between that frontline employee and the customer… the outcome is impact. It’s impact on people’s lives. And ultimately that impact,

“I can tell you from experience of… 11 years in a healthy, good culture way versus, winning at all costs… It feels a lot easier.

“We found that there are some common traits in great managers… The best ones are really good motivators… sometimes they have to make tough decisions,

“You see companies: “I’m going to put a… ping pong table in the break room… and I’m going to have a massage therapist come in

“If you’re not happy and you’re not enjoying your environment, it’s going to be hard to feel fulfilled… I tried a few different things, and