December 2024

“The magic… is what happens between that frontline employee and the customer… the outcome is impact. It’s impact on people’s lives. And ultimately that impact, it drives business success. The framework to get there is to choose your mindset, create your culture, know your customer, define your differentiator, and pursue innovation and iteration. And those […]

“I can tell you from experience of… 11 years in a healthy, good culture way versus, winning at all costs… It feels a lot easier. And winning comes a lot easier. It’s a lot more fun. I’ve developed a lot more meaningful relationships in the business… people stay longer because they like it here… Don’t