“We‘re a service business that just happens to collect waste. I never get out of the bed in the morning thinking I’m in the waste industry. Never, ever, ever. I don’t go to the waste management trade shows. Personally, I can’t think of anything worse to do. It doesn’t inspire me. But I will read […]
S04E06 Culture Classics: Instilling a Culture of Amazing Service, with Gene Browne Read More »
“AI will put humanity in the centre, and we will value that. We’ll value the connections, even for companies, the level of service, the attention that you pay off, that will be at the centre. And I’m convinced it’s going to have a big effect… When someone comes with a problem, a personal problem, it’s
S04E05 Human-centric Leadership in the Age of AI, with David Tomás Read More »
“The thing to be careful about, which always worried me, was just drinking your own Kool-Aid too much… “strong convictions, loosely held” the value of the company, which means that this is our culture, this is how we do things. We’re very, very committed to this… if you come along and you speak a truth
“The number one thing that I hear business owners complain about is my employees don’t think, care, or work like I do… The profit-sharing program that I use is for the leadership and the people making the decisions every day that affect profit the most… the goal is to bridge that gap… the thinking, caring,
S04E03 Creating a Culture of Ownership With Profit Sharing, with Rob Gallaher Read More »
